Hello and thanks for replying,
We have the NPM Platform, I can see 'Server and Application Monitor' under this platform, also when I look at 'Active Alerts' I can see existing alerts for applications that have (WMI) next to them, so I'm assuning we have SAM.
Also in 'Advanced Alert Manager' under 'Manage Alerts' I can see there is an option to 'Restart a Service'. I clicked on this, then 'edit' to look at how it was set up, I don't yet understand trigger conditions so I think I now need to do a bit of reading around advanced alerts as I am being asked to monitor particular Applications and Services on different Servers; some of them VM's.
There is an option 'Documentation and Support' but when I click on it the sites are blocked! Think I will have to add these in Wensense so I can have a good read.
Thanks for your help guys
Anita