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Re: Logon failed while running LEM reports

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Your log includes this error:

 

"You are attempting to use functionality that falls under the Business Objects Report Creation API license. This system does not have a valid license, or the evaluation copy of the license has expired. Please contact Business Objects to obtain a Report Creation API license"

 

We usually see this when the Crystal Reports Runtime wasn't installed as an Administrator on Windows 7 or newer.  You need to explicitly choose the "Run as Administrator" option for this installer to work correctly.

 

Please remove the Crystal Reports Runtime 11 and reinstall it as an Administrator, and then try Reports again.

 

Reports also needs to be installed as an Administrator, so you may want to reinstall that too.

 

You can find both the Crystal Reports Runtime installer and the Reports installer on this page: SolarWinds Knowledge Base :: Additional LEM downloads for version 6.0


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