You should transfer this request as an "Idea" so people can vote on it. Hit "Create" in the tool bar under the thwack toolbar, then Idea, and type in Web Help Desk feature request.
Once created your peers can vote on the idea and the product manager can promote the idea for the next version, and we'll all benefit from it 
By the way, great input I will vote for most of your request Just make sure to submit one item per "Idea".