It seems to me that SolarWinds seems open in the front-end section of the business (Thwack) but does little in the back end... Multiple personality disorder? I see many people in the forums asking for complementary feature or redesigns and it does not seems to be taken into account. These features are not caprices, they are needed to get the job done.
I receive many phone calls, sales calls & follow ups are indeed overly-aggressive, and to me it seems that either a) they don't trust us when we set a course of action or b) they are really hungry. The flood of e-mails & phone calls is really annoying, and I'm almost surprised I haven't had a SW rep knocking at my door yet.
The products have a lot of potential. I'm not even sarcastic, I truly believe this product deserve its market share, but like any rough diamond it has to be polished before being sold...
Please make a commitment, like we (still) commit to use your products. Make the next release (10.6) a release that addresses bugs, and complimentary features to keep your customer base. Then with that strong base you'll be able to get releases that attracts new customers with all the shiny gadgets you have in mind...