We do, but it is an in house built app that was cobbled together as a temporary measure 10 years ago! It is not very user friendly, adaptable or forgiving. we also have a separate timesheet logger for day to day work, which again is just awful. There is talk of bringing in Remedy to bring it all together.
However, having said that, time logging especially against problems, I feel is very important and vital for a company so that they have good visibility of hat their IT staff are doing.
