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Re: Updating tickets via email

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Thank you! I was able to use several of these to help me. Status:Pending worked for example as did MinutesWorked:5 (5 being the example value I used of course). I think I can do most of what I was looking for now. One field left though is a custom field we have but I think this might be more tricky since it's a custom field. If anyone knows of other supported parameters (including support for custom fields), Please let me know but I already appreciate the help received this far quite a lot!


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