I agree, however would suggest if there were customizable “tier” names if at all possible that would make sense for different NOC types. In my case, the tier would be
NOC (no email)
Engineering (Email Enabled)
SME (Email Enabled)
PAGE ON CALL (SMS Alert Page)
Also would be great if we could customized rules for very specific alerts (If this particular Node goes down, follow rules then enable page on call) etc
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