Not really ,
The goal would be that A.C. would be viewed by the entire NOC staff (dozens even hundreds of NOC team and other engineering team members)
Each Operational Team watches “their” group as a filter
In the main NOC they watch the browser, alerts come in “unassigned” into “the general NOC pool” (no email) then are assigned, manually by team members accepting the alerts. Some alerts are sent to other groups and so on.
Then the tier rules apply
NOC (no email)
Engineering (email)
SME (email)
PAGE ON CALL (sms)
Some day you auto tie in the Web Help Desk functionality and you will have a very powerful application. “Click to ticket” etc
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